PlayerFavorite.com Return & Refund Policy

At PlayerFavorite.com, we are passionate about bringing joy to your tabletop. We stand behind the quality of the products we sell, from intricate model trains and detailed miniatures to engaging board games and premium dice. Your satisfaction is our top priority. However, we understand that sometimes an item may not meet your expectations. This policy outlines the terms and conditions for returns and refunds.

1. 30-Day Return Window
We offer a 30-day return policy from the date of delivery. To be eligible for a return, your item must be unused, in the same original condition that you received it, and in its original packaging with all tags, inserts, and components intact. This is especially important for items like trading cards, board games, and tabletop miniatures to ensure they can be resold as new.

2. Items Eligible for Return

  • Defective or Damaged Items: If you receive a product that is damaged, defective, or incorrect due to an error on our part, please contact us immediately. We will gladly cover the cost of a return shipment and offer a full refund or replacement.
  • Change of Mind: We accept returns for items that are unopened and in their original, sealed packaging (e.g., a board game with its original shrink wrap intact, sealed booster packs).

3. Non-Returnable Items
Due to the nature of our products, certain items cannot be returned for hygiene, safety, or copyright reasons once they are opened or used. These include:

  • Opened Trading Card Game (TCG) Products: This includes opened booster packs, blisters, and starter decks. Returns are not accepted for these items due to the possibility of “mapping” or card sorting. We cannot guarantee the contents of sealed TCG products once the seal is broken.
  • Painted or Assembled Miniatures: Tabletop miniatures that have been assembled, painted, primed, or otherwise modified from their original state.
  • Dice Sets: Dice that have been removed from their original packaging and used cannot be returned for hygiene reasons.
  • Downloadable Content: Any digital product, such as PDF rules or digital codes, is non-refundable once the key is disclosed or the download is initiated.
  • Clearance or Final Sale Items: These items are marked as non-returnable at the time of purchase.

4. The Return Process (Step-by-Step)
Step 1: Contact Us. Before sending anything back, you must initiate a return by emailing our customer service team at playerfavorite.com. Please include your order number, the product name, and the reason for the return. This allows us to assist you quickly and provide you with the correct return instructions.

Step 2: Wait for Approval & Instructions. Once we receive your request, we will review it and send you an email with a Return Merchandise Authorization (RMA) number and the shipping address for returns. Returns shipped without an RMA number may be delayed or refused.

Step 3: Package and Ship. Securely package the item(s) in their original packaging, include the RMA number inside the package, and mail your return to the address we provide. We highly recommend using a trackable shipping service and purchasing shipping insurance, as you are responsible for the item until it arrives back at our warehouse.

5. Refunds
Upon receipt and inspection of your returned item, we will notify you of the status of your refund. If approved, your refund will be processed to the original method of payment automatically. Please note:

  • Processing Time: Please allow up to 5 business days for the refund to be processed by our team.
  • Bank Processing Time: After we process the refund, it may take additional time for your bank or credit card company to post the credit to your account.
  • Shipping Costs: Unless the return is due to our error (e.g., we sent the wrong or a defective item), original shipping costs are non-refundable. The cost of return shipping will be the customer’s responsibility.

6. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please follow the return process above and place a new order on our website.

7. Missing or Late Refunds
If you haven’t received your refund after the standard processing time has passed, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you have done all of this and you still have not received your refund, please contact us at [insert your support email].

8. Questions & Contact
If you have any questions about our Returns and Refunds Policy, please don’t hesitate to contact our friendly customer service team. We’re here to help!

Thank you for choosing PlayerFavorite.com for your gaming adventures!