PlayerFavorite.com Shipping Policy

At PlayerFavorite.com, we understand that excitement of awaiting your new trains, miniatures, board games, and collectibles. Our goal is to get your order from our shelves to your gaming table as quickly and safely as possible. This Shipping Policy outlines all the essential details about how we process, pack, and ship your orders.

1. Order Processing Time

All orders are processed within 1-3 business days (Monday through Friday, excluding holidays) after receipt. During peak seasons, such as holidays or major sales events, processing times may be slightly extended. You will receive an order confirmation email immediately after placing your order, and a shipping confirmation email with a tracking number once your order has been shipped.

2. Shipping Destinations

We currently ship within the United States. We are exploring options to expand our shipping services internationally in the future.

3. Shipping Methods and Carriers

We primarily partner with USPS (United States Postal Service) and UPS (United Parcel Service) to deliver your orders. The carrier and service level used are based on the size, weight, and value of your items to ensure a balance of speed and cost-effectiveness.

Available shipping options at checkout may include:

  • USPS First-Class Mail: Best for smaller items like dice and cards.
  • USPS Priority Mail: A faster, tracked service for medium-sized boxes.
  • UPS Ground: A reliable service for heavier boxes containing board games and larger items.
  • UPS 2nd Day Air & Next Day Air: Expedited shipping options for when you need your gear urgently.

4. Shipping Rates

Shipping costs are calculated based on the following factors:

  • The shipping destination (zip code).
  • The total weight and dimensions of your package.
  • The selected shipping speed.

Your final shipping cost will be clearly displayed at checkout before you complete your purchase. We occasionally offer free standard shipping on orders over a certain amount (e.g., $75 or $100), which will be prominently advertised on our website.

5. Packaging: Our Commitment to Safe Delivery

We take immense care in packaging your items. We know that many of our products, like detailed tabletop miniatures and collectible cards, are valuable and fragile.

  • Dice and Small Items: Are typically sealed in a small bag and placed in a padded mailer.
  • Board Games and Boxed Sets: Are securely packed in a sturdy corrugated cardboard box, often with protective padding to prevent box corners from being damaged during transit.
  • Miniatures and Fragile Items: Are carefully wrapped and secured with bubble wrap or other cushioning materials to minimize the risk of breakage.

6. Order Tracking

As soon as your order ships, you will receive a shipping confirmation email containing your tracking number and a link to track your package. You can also view your order status and tracking information by logging into your account on our website.

7. Delivery Issues & Lost Packages

While we ensure your package leaves our facility in perfect condition, sometimes issues can occur during transit.

  • Incorrect Address: Please double-check your shipping address at checkout. We are not responsible for packages shipped to an incorrect or outdated address provided by the customer.
  • Lost in Transit: If your tracking information has not updated for an unusual amount of time or the carrier confirms the package is lost, please contact us immediately at playerfavorite.com. We will work with the carrier to locate your package and, if necessary, resolve the issue for you.
  • Damaged Upon Arrival: If your package arrives damaged, please contact us within 48 hours of delivery with photos of the shipping box and the damaged product. We will work with you to arrange for a replacement or refund.

8. Holidays and Inclement Weather

Please be aware that shipping carriers do not operate on major national holidays. Severe weather events (e.g., snowstorms, hurricanes) can also cause significant delays across their networks, which are beyond our control. We appreciate your patience and understanding during these times.

9. Contact Us

If you have any questions about your order’s shipping status or this policy, our customer service team is happy to help!

Thank you for shopping at PlayerFavorite.com – we hope you enjoy your new adventures!